My Amazon Firestick Keeps Freezing (and 9 Ways to Fix It)

There are many reasons why your Amazon Fire Stick keeps freezing on you. The good thing is that there are also many ways to fix this problem. In my opinion, the best option is to do a full factory reset. This will almost always get rid of the cause of the freezing issue.

I've had my Amazon Fire Stick for a long time, and it has served me reliably. It was quite annoying when it started to freeze on me out of nowhere. I went through a lot of troubleshooting steps to get to the bottom of the issue, and luckily, I was able to solve the problem without too much stress.

If your Amazon Firestick keeps freezing just like mine, I'll show you how to fix it and get it working smoothly again. That's what this whole guide is for. So if you're ready, let's get right into it!

How to Fix My Amazon Fire TV Stick Freezing Issues?

If you're dealing with your Amazon Fire Stick freezing a lot of the time, there are several fixes that you can try out to get it working smoothly again. Most of these tricks will also help if you have a Fire TV Cube or other devices on this platform.

Changing Channels on TV using the Remote

1. Restart Your Amazon Fire Stick

If the problem with your Fire Stick is caused by software issues, I've found that a restart is one of the best things you can try out to get it working as normal again. I recommend a restart as the first step with most tech problems.

Fortunately, restarting any Fire TV device is straightforward, and you can get it done in about a minute.

Follow the steps below to restart your Fire Stick device:

  1. Hold down the Select button at the center of the directional keys, along with the Play/Pause button.
  2. After five seconds, you should see a prompt on the screen that says "Your Amazon Fire TV is Powering Off". You can then let go of the buttons.
  3. After you wait another five or ten seconds, your Fire TV will turn back on.

2. Unplug the Fire TV Stick and Plug It Back In

This procedure has different names. Some people call it a power cycle or a hard restart/reboot, but it refers to the same thing.

To do this, all you've got to do is unplug the power cable for your Fire TV stick. Leave it unplugged for a minute or two - I recommend 90 seconds - before plugging it back into the power.

This can especially help when installed applications that you have running in the background are the cause of your Fire Stick freezing.

3. Make Sure Your Internet Connection Is Fast

To get your Fire TV Stick working at its best, you'll need to make sure that you have a fast and reliable internet connection.

The good thing is that you don't need to guess whether your internet speed is good or not, thanks to the connection status page.

To see the status of your network connection, follow the steps below:

  1. Go to the Home Screen on your Fire TV.
  2. Switch to the "Settings" tab.
  3. Select "Network".
  4. Move the cursor so that you're highlighting the WiFi network that you're currently using.
  5. Press the Play/Pause button.
  6. Now, on this page, you want to make sure that it shows a check mark beside "Connected to WiFi" and "Connected to the internet". This will verify that the network that you're on currently has an internet connection.
  7. You will also want to look at the network "Signal Strength" entry, which will let you know how good it is. You're looking for a "Very Good" or a "Good" for optimal performance. Anything other than this will likely result in your Fire TV content freezing.

4. Replace Your Remote Control Batteries (and Re-Pair)

Have you been trying to get your Fire TV Stick menus to move, but your Fire OS seems to be frozen? You might need to replace the batteries in your Firestick remote control to make sure that's not the problem.

Once you've got the batteries replaced, you can also try to pair the Fire TV remote again. All you need to do is hold down the Home button on the Firestick remote for a few seconds.

Hands Operating TV Remote Control

5. Clear Cache for Problematic Apps

If you notice that your Fire TV keeps freezing when you're using specific third-party apps, then it could potentially be the app cache filling up.

You can clear the cache for specific apps in Fire OS pretty easily, by following the steps below:

  1. Go to the "Settings" tab.
  2. Choose "Applications".
  3. Now, select the "Manage Installed Applications" entry.
  4. Find the app that makes your Fire TV freeze.
  5. Press the "Force stop" option.
  6. After that, press the "Clear cache" option.

You can go back into the app and see whether your Fire TV still keeps freezing.

6. Update Any Fire TV Apps That Freeze

Alternatively, if clearing the cache for a problematic app doesn't fix the problem on your Fire TV, you can also attempt to update the app.

This might help if the reason why your Firestick device keeps freezing is because of a known bug in the application.

To make sure that all your apps get updated immediately after a new version comes, you can simply turn on the automatic updates feature.

  1. Go to "Settings".
  2. Select "Applications".
  3. Now, choose the "Appstore" item.
  4. The first item on the list should be "Automatic Updates". If it is not on already, you can toggle it by pressing the Select button while highlighting it.

7. Update the Operating System On Your Fire TV Stick

If the operating system on your Fire TV is out of date, it might start to lag and even freeze. This might be due to bugs or efficiency issues in the OS.

If your Fire Stick keeps freezing, you might find that updating your Fire TV helps get rid of the problem.

  1. Go to the "Settings" tab on your Fire TV.
  2. Press "My Fire TV".
  3. Choose "About".
  4. Choose the "Check for Updates" option. If there's a newer version available, it will start to download right away. If not, there will be a "Your Fire TV is up to date" notification on the screen.

8. Factory Reset Amazon Fire Stick (Best Solution)

If all else fails, you might need to factory reset your Fire Stick. While this can be a hassle to deal with, I also consider it to be the best solution, as it will usually fix the issue with your Fire TV if it has anything to do with the software.

If you're looking to reset your Firestick device to its factory default settings, just follow the procedure below:

  1. Go into the "Settings" tab on your Fire TV.
  2. Choose the "My Fire TV" option.
  3. Press "Reset to Factory Defaults", which should be the last option on the list.
  4. Select "Reset" to confirm that you want to reset Firestick.

Note that the process can take several minutes to complete. Make sure that you don't turn off or unplug the Fire TV at this time.

When you do this, all the downloaded apps on your Fire Stick will be lost, but once you log back in with your Amazon account, you'll be able to download everything that was on it previously.

9. Contact Amazon Customer Support

If your Fire Stick keeps freezing even after you revert to a factory default state, it might be time for you to contact Amazon's customer support channel for more help on the issue.

Why Does My Amazon Fire Stick Keep Freezing?

If you're hoping to figure out why your Firestick freezes so much, there are a few reasons that I've discovered that this might be happening.

TV Playing in the Background

Your Amazon Fire Stick Storage Is Full

An Amazon Fire Stick has only 8GB of internal storage, and the operating system takes up about half of that. This means that you can quickly run out of space on this device.

I've found that low storage can cause issues with the performance of your Fire TV device, so it is always a good idea to get rid of apps that you no longer use and try to keep some free storage on the device.

Your Fire TV Remote Control is Faulty

Sometimes when you think that your Fire TV is frozen, it might just be that your Fire TV remote doesn't work!

This could be because of dead batteries or because it has somehow become unpaired from the Fire Stick.

You're Connected to a Slow Internet Connection

If you notice repeated freezing when you're watching video content on Fire TV, it can be because of a poor internet connection.

This might be due to a substandard internet service provider or weak signal strength. When the operating system can receive and send data on a fast enough network, you will notice the difference.

The Fire TV Interface is Experiencing Software Glitches

A lot of the time, you might just be experiencing bugs and software glitches in the Fire TV OS that result in your device not working the way it should be.

The good thing is that there are different fixes that you can try out if it's a software problem.

Final Words

If you're dealing with your Amazon Fire Stick freezing on you consistently, there are many fixes you can try out. For instance, you can restart the device, switch to a better wireless connection out, update the OS or any problematic apps, and if nothing else works, factory reset the device (which I consider the best option).

Also make sure that you confirm that your Firestick remote is perfectly functional, as well as attempt to uninstall any unneeded apps to free up some storage.

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